Jostle issue

Incident Report for Jostle-Platform

Resolved

Closing Maintenance
Posted Dec 09, 2025 - 23:38 EST

Monitoring

We have a temporary fix is place. Video upload to Activity is working again. Thanks for your patience.
Posted Nov 21, 2025 - 09:10 EST

Identified

The issue with videos not uploading to the Activity feed continues. We have found the problem, which relates to changes in the third-party service used in Activity for video encoding. We are all hands on deck to get this fixed as quickly as we can, which will take some time. Video uploading continues to work elsewhere on the platform. Thanks for your patience.
Posted Nov 20, 2025 - 10:45 EST

Update

We are continuing to investigate this issue.
Posted Nov 20, 2025 - 10:41 EST

Update

We are continuing to investigate this issue.
Posted Nov 19, 2025 - 16:05 EST

Investigating

We are currently investigating some loss of functionality on the platform, specifically Video uploads to the Activity feed are not working. We’re investigating.
Posted Nov 19, 2025 - 15:15 EST